Welcome to Sniper
Operational Services tool of choice for Problem Management and Incident Prevention related to data corrections in Unum systems
Tell me more Download Brochure
Operational Services tool of choice for Problem Management and Incident Prevention related to data corrections in Unum systems
Tell me more Download Brochure
Sniper is part of the problem management arsenal Sniper provides self service for workarounds defined by problem management. These workarounds are implemented as temporary fixes to allow the business process to proceed with minimal interruption to service. Sniper temporary fixes are released when repetitive incident of the same data fix are identified.
The benefits of Sniper Faster service to Unum customers – faster turnaround of business processes such as enrolments – a bonus during fourth quarter Reduced effort to manually make data fixes Automated auditing complying with SOX and in-house audit requirements Sniper usage dashboard drives prioritization of permanent application fixes The Key Performance Indication from Sniper is the retirement of temporary fixes through better application in the field
Use Sniper to drive prioritization of data fixes within your application. Provides Self Service work around while permanent fix is evaluated. Use metrics gained from Sniper to drive application development teams to avoid further incidents.
Prevent incidents from being created by arming your Business Users with this Self Service tool. Free up Incident Management to work on new service interrupts. Workflow and support no longer interrupted by repetitive data fixes. Speed increase for ticket turnaround time.
Do business anywhere, any time!
As Sniper is an HTML5 app, it can be accessed on your PC, iPhone and Tablet
Left your computer at the office and need to do a data correction to avoid an Incident? No problem, just use your iPhone or iPad
Snipers responsive design will resize automatically to match your screen size
Sniper is used to provide Problem Management support in Unums ITIL Environment
Respond faster to challenges which impact your customers
Lower Incident creation by using our Self Service interface
Prioritize application fixes based on customer pain points
Empower your Incident management team by giving them the tools they need
Sniper is integrated with Service Now, Unums new Service tool
Fixes in Sniper link back to Service Now Problem tickets and the Problem Dashboard
Service now retrieves metrics from our audit process, giving management the ability to easily keep track of which fixes are being used the most
Here are just some of the features currently available in Sniper
Our intuitive User Interface allows a Business User self serve temporary work arounds.
Sniper is designed to allow self service work arounds across popular Unum systems.
Sniper is integrated into the SOX compliant and data audit process and records all activity.
Individuals request access to application via the Sniper which is granted strictly according to business need.
As Sniper is built on HTML5, feel free to access all features on the go via your iPhone or iPad.
The more frequently a work around is used, the higher the backlog prioritization will be.
Here is a list of all the technologies that Sniper is built on
HTML5 gives Sniper the ability to host a powerful application with huge capabilities in the convenience of a web page on a users device.
Angular JS is a Java Script library by Google which we use to work with and display data through our application and Database.
Bootstrap has allowed us to create a scalable Web App which will resize to whatever screen size is being used, regardless of the device.
Our development environment is Visual Studio 2012 and we use TFS to manage all of our code and testing.
SQL houses all of the data Sniper needs, we also store all of our auditing data on our SQL Server.
Sniper is built in an Agile manner allowing our team to deliver usable features at frequent intervals.
Sniper is built by a Scrum Team based in Ireland. Here's who built it
Programe Manager - OS Role - Project Sponsor
Tech Support Eng - OS Role - Scrum Master
Tech Support Eng - OS Role - Developer
Tech Support Eng - OS Role - Developer
Tech Support Eng - OS Role - Developer
College Intern - OS Role - Developer
College Intern - OS Role - Developer
College Intern - OS Role - Developer
If your interested in any of our services, please feel free to send us an email.